ss
| Envious PMA | Envious MSA | |
|---|---|---|
| Service Desk | ||
| Onsite & Remote Support | Hourly Rate | Unlimited |
| Emergency After Hours Support | 🗸 | 🗸 |
| Service Level Agreement | 🗸 | 🗸 |
| Remote Management & Monitoring | ||
| Patch Management (Microsoft Security Patching) | 🗸 | 🗸 |
| Internet Connection Monitoring | 🗸 | 🗸 |
| Health Monitoring of Computers & Servers | 🗸 | 🗸 |
| Uptime Monitoring of Critical Systems | 🗸 | 🗸 |
| Failed Hardware Monitoring | 🗸 | 🗸 |
| Routine Maintenance Tasks | 🗸 | 🗸 |
| Daily Backup Monitoring | 🗸 | 🗸 |
| Microsoft 365 | ||
| Health Monitoring & Best Practices | 🗸 | 🗸 |
| Multi Factor Authentication (MFA) Enforcement | 🗸 | 🗸 |
| License Optimisation | 🗸 | 🗸 |
| Managed Software | ||
| Anti-Spam | 🗸 | 🗸 |
| Anti-Virus | 🗸 | 🗸 |
| Web Threat Protection | 🗸 | 🗸 |
| Security Awareness Training | 🗸 | 🗸 |
| Management | ||
| Dedicated Virtual CIO | ⨯ | 🗸 |
| IT Strategy Meetings | ⨯ | 🗸 |
| Technical Alignment Reviews | ⨯ | 🗸 |
| Reporting | ||
| Monthly Executive Reporting | 🗸 | 🗸 |
| Strategic Roadmap | ⨯ | 🗸 |
| Technical Alignment Reporting | ⨯ | 🗸 |
| Asset Register | Limited | 🗸 |